Refund policy

GameXDrive is operated by Autoveredler Group LTD. We aim to ensure customer satisfaction and provide a fair and transparent return and refund process for all orders.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective, damaged or not functioning properly upon arrival

  • The wrong item was delivered

  • The product is different from what was advertised

Return requests must be submitted within 14 days from the delivery date.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable digital products

  • Items damaged by misuse, accidents or improper handling

  • Products returned without all original accessories and packaging

3. Return Process

To begin a return, contact us at:

📧 support@gamexdrive.com

Please include:

  • Your full name

  • Order number

  • Description of the issue

  • Photos or videos (required for damaged or defective items)

Our support team will review the request and provide return instructions.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective

  • The wrong product was sent

  • The item arrived damaged

In these cases, GameXDrive will cover return shipping or provide an alternative solution.

5. Refund Approval

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds are issued to the original payment method only, within 5–10 business days after approval.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank account

  2. Contact your card provider

  3. Contact your bank

If you still have issues, email us at support@gamexdrive.com.

7. Exchanges

We replace items only if:

  • They arrive defective

  • They are damaged in transit

  • They are incorrect

To request an exchange, contact us at support@gamexdrive.com.

8. Order Cancellations

Orders may be cancelled before shipping.
Once shipped, the order cannot be cancelled but may be returned after delivery according to our return policy.

9. Contact Information

For return or refund assistance:

📧 support@gamexdrive.com
🏢 Autoveredler Group LTD
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

We respond within 24–48 hours.